We have a 30-day refund and return policy. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Custom and personalized items cannot be returned, exchanged, or cancelled once the order has begun processing.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Shipping
Most items in our shop will ship within 7-10 business days or less. We like to have orders fulfilled as quickly as we can while ensuring quality work is executed. If there will be a delay in getting your order out we will reach out and communicate any delay we foresee.
Delays in transit are out of our control once the product is in the hands of the shipping carrier. We are more than happy to look into your tracking if there appears to be a delay (especially during the holidays), but we are not able to speed the process up. If you suspect a package is lost then let us know and we can initiate an investigation with the carrier. If a package is determined lost then we will send out a replacement as soon as possible. Insurance covers these things so we are typically able to find a swift resolution.
We do not offer free shipping to Hawaii, Puerto Rico, or Alaska as shipping costs are not feasible at this time.
Replacement Due to Shipping Damage
In order to receive a replacement item please send pictures and a brief description of the damage to support@momsrisingtogether.com for review. Once the replacement has been approved we will provide replacement on pieces that were not modified after being received. Any modifications made by the customer will void our offer and a replacement will not be issued.
If your product was received damaged due to shipping please send pictures of the damaged product, the internal packaging, and most importantly the external packaging (especially to illustrate any damage the package may have incurred) This is necessary for shipping insurance claims that we will file with the carrier and will send out a replacement item as soon as possible.
Need additional help?
Contact us at support@momsrisingtogether.com for questions related to a transaction.